Terms of Service

1. Introduction

Welcome to LottaLingo ("we," "our," or "us"). By accessing or using our website and language learning services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using our Service.

2. Service Description

LottaLingo is a platform that connects language learners with qualified tutors for online language instruction. Our platform facilitates scheduling, communication, and payment processing between learners and tutors. While we vet our tutors, we do not directly provide language instruction ourselves and are not responsible for the content of individual tutoring sessions.

3. Educational Purpose

Our Service is designed to provide language education to users of all ages, including children. We are committed to creating a safe, educational environment that complies with all applicable laws and regulations regarding educational technology and child safety.

4. User Accounts

4.1. Users must provide accurate information when creating an account.
4.2. Users under 13 must have parent or guardian consent to use the Service.
4.3. Account credentials must be kept secure and confidential.
4.4. Users are responsible for all activities that occur under their account.
4.5. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Acceptable Use

Users agree to:

• Use the Service for its intended educational purpose
• Not share account credentials
• Not engage in any harmful or disruptive behavior
• Not attempt to access unauthorized areas of the Service
• Not use the Service to harass, bully, or discriminate against others
• Not upload or share inappropriate or illegal content
• Not use the Service for any commercial purpose without our consent

6. Payments and Billing

6.1. We use third-party payment processors (Stripe and PayPal) to process payments for tutoring services.
6.2. By making a payment, you agree to the terms and conditions of these payment processors.
6.3. You are responsible for providing accurate billing information and maintaining sufficient funds.
6.4. Tutors set their own rates, which are clearly displayed before booking.
6.5. Cancellation and refund policies are determined by individual tutors and will be disclosed before booking.
6.6. We may charge platform fees, which will be clearly disclosed before payment.
6.7. All prices are displayed in the currency selected by the user, and currency conversion fees may apply.
6.8. Currency conversion notice: Prices shown in your local currency are approximate based on hourly updated exchange rates from Open Exchange Rates. You will be charged in the tutor’s currency; your bank or payment provider may apply additional foreign exchange fees.

7. Data Privacy and Collection

7.1. We collect and store personally identifiable information, including but not limited to email addresses, names, profile information, and payment details.
7.2. We do not sell user data to third parties.
7.3. We may use anonymized data for platform improvement and analysis.
7.4. We may share necessary information with tutors to facilitate the service.
7.5. Our full Privacy Policy is available here, which details how we collect, use, and protect your personal information.

8. Intellectual Property

8.1. All content provided by LottaLingo, including but not limited to text, graphics, logos, and software, is our property or the property of our licensors.
8.2. Users may not copy, modify, distribute, or create derivative works from our content without explicit permission.
8.3. Users retain ownership of content they create or upload to the platform.
8.4. By uploading content, users grant us a non-exclusive license to use, display, and store such content for service provision.

9. Tutor Relationships

9.1. Tutors are independent contractors, not employees of LottaLingo.
9.2. We do not guarantee the quality or effectiveness of individual tutors.
9.3. Users are encouraged to report any inappropriate tutor behavior.
9.4. We reserve the right to remove tutors from our platform at our discretion.
9.5. Users agree not to circumvent our platform to arrange direct payments with tutors.

10. Limitation of Liability

10.1. We provide the Service "as is" without warranties of any kind.
10.2. We are not liable for any indirect, incidental, special, or consequential damages.
10.3. Our total liability for any claims shall not exceed the amount you paid us in the six months prior to the claim.
10.4. We are not responsible for the content of tutoring sessions or user-generated content.

11. Dispute Resolution

11.1. Platform Role in Initial Refunds: LottaLingo may, at its sole discretion, facilitate initial refunds in cases of no-shows, clear violations of Terms of Service, or technical platform failures. Our decision to issue or deny a refund is final.
11.2. Limitation of Responsibility: While we may assist with initial dispute resolution, LottaLingo bears no responsibility for the ultimate resolution of disputes between users and tutors. We are not liable for any losses, damages, or issues arising from tutoring relationships.
11.3. Independent Dispute Resolution: Users and tutors agree that any legal disputes between them will be resolved independently without involving LottaLingo as a party to any legal proceedings. By using our Service, you agree to release, indemnify, and hold LottaLingo harmless from any claims related to disputes between users and tutors.
11.4. Any disputes arising directly between users and LottaLingo shall be resolved through arbitration.
11.5. The arbitration shall take place in a Jurisdiction decided on between users and tutors.
11.6. The arbitration shall be confidential, and judgment on the award may be entered in any court of competent jurisdiction.

12. Termination

12.1. We may terminate or suspend your account at our discretion without notice.
12.2. Users may terminate their account at any time through the account settings.
12.3. Upon termination, users will lose access to their account and any scheduled sessions.
12.4. Sections of these Terms that by their nature should survive termination shall survive.

13. Changes to Terms

13.1. We may modify these Terms at any time by posting the revised Terms on our website.
13.2. Continued use of the Service after modifications constitutes acceptance of the new Terms.
13.3. We will notify users of material changes via email or through the Service.

14. Contact Information

If you have any questions about these Terms, please contact us at:
Email: support@lottalingo.com