Privacy Policy

1. Introduction

LottaLingo, operated by The Trilingue Z LLC ("we," "our," or "us"), is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard personal information across all our services, including language learning, visa and immigration consulting, coaching and mental health services, housing assistance, and VIP concierge services.

2. Age Restriction

LottaLingo is designed for users 13 years of age or older. We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for our services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information promptly.

3. Information We Collect

We collect the following types of information:

General Account Information:

• Account information (name, email address, phone number including WhatsApp)
• Profile information (language preferences, goals)
• Usage information (features accessed, time spent on platform)
• Device and browser information
• Communication preferences and history with providers

Language Learning Services:

• Learning progress and performance data
• Language proficiency assessments

Visa & Immigration Services:

• Nationality and citizenship information
• Immigration status and visa history
• Travel and relocation plans
• Documents shared with immigration consultants (passports, applications, supporting documents)
• Employment and education history relevant to visa applications

Coaching & Mental Health Services:

• Information about your goals and challenges

Housing Services:

• Housing preferences (location, budget, property type, amenities)
• Current living situation
• Relocation timeline and requirements
• Financial information relevant to rental applications

VIP Concierge Services:

• Comprehensive relocation requirements and priorities
• Family composition and needs
• Pet relocation requirements
• Healthcare and insurance needs

4. How We Use Information

We use the collected information to:

• Provide and improve our services across all categories (language learning, visa consulting, coaching, housing, and VIP concierge)
• Match you with appropriate service providers based on your needs and preferences
• Personalize your experience and recommendations
• Track progress and provide performance feedback
• Facilitate communication between you and your service providers
• Process payments and transactions
• Send important account and service updates
• Ensure platform security and prevent abuse
• Respond to inquiries and provide customer support
• Comply with legal obligations

5. Data Protection

We implement appropriate technical and organizational measures to protect user data, including:

• Encryption of personal data in transit and at rest
• Regular security assessments
• Employee training on data protection
• Restricted access to personal information
• Secure handling of sensitive documents (immigration papers, identification)
• Confidentiality requirements for service providers on our platform

6. Sharing Information with Service Providers

To facilitate the services you request, we share relevant information with service providers:

• Language Tutors: Your name, contact information, learning goals, and session history
• Visa & Immigration Consultants: Nationality, visa history, travel plans, and documents you upload for their review
• Coaches & Mental Health Providers: Your name, contact information, and information you share about your goals and challenges
• Housing Specialists: Your location preferences, budget, timeline, and requirements for accommodation

Important: Service providers are independent contractors. While we require them to maintain confidentiality, licensed mental health professionals and immigration consultants may have their own professional obligations regarding record-keeping and confidentiality that supersede our policies.

We do not share your information with service providers you have not engaged with. Information is shared only to facilitate the specific service you have requested.

7. Google User Data and Third-Party Services

We use Google Sign-In for authentication. When you use Google Sign-In, you are subject to Google's privacy policy and terms of service. We recommend reviewing these policies to understand how Google processes your information.

Google User Data: When you authenticate using Google Sign-In, we access the following data:

• Basic profile information (name, email address, profile picture)
• Authentication tokens to verify your identity
• Calendar events (for scheduling meetings between you and service providers)
• Meet links (for scheduling video sessions with service providers)

How we use Google User Data:

• To create and maintain your LottaLingo account
• To authenticate you when you sign in
• To personalize your experience across our services
• To communicate with you about your account and our services

Storage of Google User Data: Google user data is stored securely on our servers with appropriate encryption and access controls. We do not store your Google password.

Sharing of Google User Data: We do not share your Google user data with third parties except as necessary to provide our services or as required by law.

In-App Privacy Notifications: Important privacy information related to Google user data is prominently displayed during the sign-up process and in account settings. You can access this information at any time through our app interface.

8. Google API Services User Data Policy

LottaLingo's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Limited Use: Our use of information received from Google APIs will adhere to these principles:

• We will only use access to read, write, modify, or control Google user data for the purposes described in this Privacy Policy
• We will not use this data for serving advertisements
• We will not allow humans to read this data unless:
  • We have your affirmative agreement for specific messages
  • It is necessary for security purposes such as investigating abuse
  • It is required to comply with applicable law
  • Our use is limited to internal operations and the data has been aggregated and anonymized

9. Your Rights

As a user, you have the right to:

• Access your personal data
• Request data correction or deletion
• Withdraw consent
• Request data portability
• Opt-out of marketing communications

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes via email or through our platform. Your continued use of LottaLingo after such modifications constitutes your acknowledgment of the modified Privacy Policy and your agreement to abide by it.

Any updates to how we handle Google user data will be promptly reflected in this Privacy Policy and communicated through in-app notifications.

11. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform:

• Essential cookies for authentication and security
• Affiliate and attribution cookies to track referral sources and measure marketing effectiveness
• Google Analytics for understanding user behavior
• reCAPTCHA for spam prevention
• Third-party cookies from Google services

You can manage your cookie preferences through your browser settings. Note that blocking certain cookies may affect the functionality of our service.

12. Data Storage and International Transfers

Your data is stored on secure servers provided by Vercel and may be processed in countries outside your residence. By using our service, you consent to such transfers. We ensure appropriate safeguards are in place through our service providers.

13. Contact Information

For any privacy-related questions or to exercise your data rights, you can contact us through our contact form.

14. Children's Privacy

While our service is educational in nature, we do not knowingly collect personal information from children under 13 without parental consent. Parents can review, delete, or refuse further collection of their child's information by contacting us.

15. Sensitive Data Categories

Some of our services involve collection of sensitive personal information:

• Immigration Data: Nationality, citizenship status, visa history, and immigration documents may be considered sensitive in certain jurisdictions. This information is collected only when necessary for visa and immigration services.
• Health Information: When using our coaching and mental health services, you may share information about your mental health, stress levels, or personal challenges. Licensed mental health providers maintain their own confidentiality obligations.
• Financial Information: For housing services, you may share financial information for rental applications. This is shared only with relevant housing providers with your consent.

We process sensitive data only with your explicit consent or where necessary to provide the services you have requested. You may withdraw consent at any time, though this may limit our ability to provide certain services.

16. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time.

Service-specific retention:

• Immigration documents: Retained only as long as needed for active visa applications or as required by law
• Mental health session notes: Retained by individual providers according to their professional obligations and licensing requirements
• Housing application data: Deleted after your housing search concludes unless you request retention for future use