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How do payments work?
Understanding our payment system, billing process, and accepted payment methods
Payment Methods
LottaLingo accepts various payment methods to make it convenient for you:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Bank transfer (selected regions)
Pricing and Currency
Understanding our pricing structure:
- Tutors set their own hourly rates
- Prices are shown in your local currency
- Trial lessons are available at discounted rates
- Group lessons are priced per person at a lower rate
All prices include platform fees and taxes where applicable.
Billing Process
Here's how our billing process works:
- Payment is secured when you book a lesson
- Funds are held securely until the lesson is completed
- Tutors receive payment 24 hours after lesson completion
- You can view all transactions in your account dashboard
Refunds and Credits
Our refund policy ensures fair treatment for both students and tutors:
- Full refund for cancellations 24+ hours before the lesson
- Lesson credit for cancellations 12-24 hours before
- No refund for cancellations less than 12 hours before
- Full refund if tutor cancels or doesn't show up
Lesson credits can be used for any future booking and never expire.