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What happens if I need to cancel a lesson?
Learn about our cancellation and rescheduling policies
Cancellation Windows
Our cancellation policy is designed to be fair to both students and tutors:
- 24+ hours before: Full refund
- 12-24 hours before: Lesson credit
- Less than 12 hours before: No refund
- Tutor cancellation: Full refund + 20% credit bonus
All cancellation windows are based on your lesson's scheduled start time.
How to Cancel or Reschedule
To cancel or reschedule your lesson:
- Log into your account dashboard
- Find the lesson under "Upcoming Lessons"
- Click "Cancel" or "Reschedule"
- Follow the prompts to complete the process
Using Lesson Credits
If you receive a lesson credit:
- Credits appear in your account immediately
- Can be used for any future booking
- Never expire
- Automatically applied to your next booking
Special Circumstances
We understand that emergencies happen. Special consideration may be given for:
- Medical emergencies (with documentation)
- Technical issues on our platform
- Natural disasters
- Tutor no-shows
Contact support immediately if you experience any of these situations.